In a large organization, it is difficult, to communicate to someone who is much above one's level. Even meeting up with one's manager's manager is rare, and meeting up with someone who is higher up than that is almost impossible.
I've heard in many companies the "Open door policy" that CEO's have with all their employees, and wonder if anyone has actually used the policy with any efficacy. It would seem strange, if not downright weird, for an average employee to walk over to the CEO's office, even if the matter is relevant. The "standard" procedure is to talk to one's manager and never higher up than that. But apparently, IBM's Open Door Policy was indeed used by several workers who were dissatisfied with their immediate manager for some reason or another.
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3 comments:
"open door policy"...
as I mentioned in my 11.1 blog, I think it's a great idea, but poor execution. For a second line manager to turn around and say "well, I'd love to help you, but I'm not there in the workplace with you... so I have to trust my first line managers." UGH! That statement absolutely undermines the principles of the "open door policy."
Ultimately, a company may make all the assertions of policies and corporate cultures that they want, but it's the employees and managers that carry it out. If an upper level manager is open to the policy then it'll work great. If an upper level manager is closed off to the policy, then they'll remain that way. One may jump over them another level... but that's generally assessed to be making waves that one does not want to be making.
I am in the Air Force, and in the Air Force there is a Chain of Command. It is very rare for an airmen to skip a level in the chain, but when this happens it is usually looked down upon. However, from my experience it is very rare to need to skip levels. The only time that it is acceptable to do so is if there is an emergency. In the event of an unhappy subordinate, it is not very effective for the employee to go to their immediate superior. In the Air Force, there is an Inspector General (who is out of the chain of command) who looks into similar cases. However, most officers have an open door policy.
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