The textbook distinguishes between emotional and professional behavior (page 66), with the implication that professionalism is necessarily unemotional, especially in the organizational context.
This principle does not generalize to ALL organizations - for there certainly exist organizations where being emotional is actually encouraged rather than disparaged. Religious organizations such as Churches, for instance, encourage their members to display emotions in a constructive manner rather than be detached to their fellow members. I once volunteered at a pro-literacy organization, and many of my colleagues there openly displayed empathy, and even actively encouraged it. This includes those who actually professionally worked there (i.e. they were paid for their contributions to managing the organization), not only the volunteers.
The film industry requires its actors to be emotional when the situation demands it, and actors are considered mature only when they are able to display strong emotions in a realistic manner.
My guess is that those organizations that value humanity above all (such as religious and charitable organizations) will respect emotions, but those that value money above all (such as business organizations) will not do so.
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2 comments:
There seems to be a deeper connection than simply professional= lack of emotions. From my experience, professionalism is about giving the appearance of withheld emotions during social interactions. Yet, when you return home, you will feel the affects of your emotional labor. Emotional work is always felt within the body, but the mind must resist performing it within the work setting. Regrettably, many individuals feel it is inappropriate to acknowledge emotional work for what it is. We should begin to question whether emotional work should be resolved with an array of emotional expression, in order to create a satisfying and healthy career.
Being professional is often described as subordinating one's personal feelings and emotions for the good of the company.
As you describe, this blanket statement does not apply to many organizations. It appears that most service industries (which your examples of churches, schools, etc. fall into) benefit from emotional connections.
To me, it's like the difference in how one views a company. Is it a like a machine, where everyone plays a part and the ultimate goal is efficiency? Or is it a center of creativity and working together as teams of people who interact on each other on many levels?
Perhaps it's just my nature, but I'd greatly prefer a company with a humanistic approach that pays less over a company focused solely on efficiency/profit that pays well.
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