Cathy's web poster on "Communicating Change Effectively" was very useful to me because my company is now going through a great deal of change, and the employees are apprehensive about the changes because the economy is not doing well at the moment.
One point in the poster that I believe most people will recognize is about how resistance to organizational change is expressed by employees who may not like a particular change, and therefore respond with anger and revenge. The web poster quotes a research study that estimates that almost half of unsuccessful implementation of change is due to employee resistance to change. I wonder if the paper dealt with deeper causes than just "blaming" the lack of success on employee resistance - perhaps the resistance was justified and that management ought to have taken better note and care of employee viewpoints?
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2 comments:
I agree with the assertions about resistance to change. "Resistance to change" is a rather broad statement and hard to pinpoint. Some resistance may be completely justified...
Not all resistance to change is bad. Some resistance is due to tangible reasons where the operational employees may have a better perspective on the situation than the strategic leaders. Leaders are quick to blame employees for resisting change. Instead, leadership should work with employees to develop plans. This provides more well-rounded planning and employee buy-in/support for changes.
I agree that most of the time change is resisted by employees. I do think that when organizations and leaders do they research and make an attempt to understand their employees, the change will be more successful. It's often the the changes that are not properly planned and executed that are met with more resistance. I agree with Hapa that leaders should work with employees when making significant cultural changes. It is often the employees that will need to deal with the changes, so management should ensure that they have some input. Additionally, I think that employees are less likely to resist changes if they feel that they had some involvement.
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